patethic people skills from call centre

Please teach your retension department some human manners. Lungi decided to raise her voice to me because i want to cancel my service BECAUSE IM MOVING PREMISES AND THE PROVIDER IS NOT AVAILABLE IN THAT AREA. Im with Openserve now and she still sees my old plan details. this is rather patethic and she couldnt even say good bye after a call just drops the LINE>,.,,,, after all the fight. my lines still not cancelled