Patehic service from Telkom

It's been 3 months and my account has been suspended. I have been making payments. Telkom is fast to email me about upgrades but not fast on reconnecting my services. Most telecom companies switch on services after even within minutes after payment has reflected. I have called in multiple times over the last few months since people in store say that I need to call customer care. I keep being told that they have escalated and my service will be reinstated within 24 hours and guess what after 3 weeks still unsuspended. I am now at a loss of data and airtime. When I ask for the agents to follow up they tell me I need to call back how pathetic. I really can't wait till my services work again so that I can cancel and go with another provider as this will not be the first time that Telkom gives me the run around.