Past poor technical support
I logged a fault on the 28th of october, but the fault was not recorded. Had to re-log thd fault on the 4th of november, i have been calling ever since and everyday the consultant says it is awaiting to re assigned a technician. Clearly they dont know how to use a computer go makd a stupid allocation.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
15 Nov 2017, 09:51Hi shaun-titus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. we do apologize for the delay and any inconvenience caused. I have interrogated your service. At present the pending fault ref 51AEK041117 indicates the delay is caused due to a heavy workload in the area. I have made contact with the assigner in the area and i currently await feedback regarding a possible tech assignment. Further available updates will be provided soonest.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Nov 2017, 09:51
Official
Hi shaun-titus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. we do apologize for the delay and any inconvenience caused. I have interrogated your service. At present the pending fault ref 51AEK041117 indicates the delay is caused due to a heavy workload in the area. I have made contact with the assigner in the area and i currently await feedback regarding a possible tech assignment. Further available updates will be provided soonest.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,