Passing the buck back and forth

<p>I spend about 3 hours worth of airtime between telkom and axxess and been without internet now for 4 days, paying telkom for nothing and another isp also for nothing. See the email send from axxess below:</p> <p><span style="color: #000000; font-family: sans-serif; font-size: 22px; line-height: 33px;">Telkom have not marked the regrade to 2Mbps as completed on their system, their system will therefore not allow us to submit the migrate back - Paul in our Lines department, has been querying it with Telkom since the 29th but it seems like there is a delay from their side.</span></p> <p><span style="color: #000000; font-family: sans-serif; font-size: 22px; line-height: 33px;">Is someone going to reimburse me for all the down time.</span></p>