1 reviews | Active since May 2011
Passing The Buck
<p>Well on the 22nd Feb 2017 i repoorted my dsl line faulty, so with a weks time a techy came tested what ever and said his coming back but advised the issue to be with under ground cable, but never pitch up again so everytime i call call centre all i was told waiting for feedback from underground cable department, back and forth so a techy on;ly came to my house on thursday what he came for i dont know waste of time asking why we called Silly idiot so we told him the issue and he said ok the problem is not under ground cable but th exchange ( confused bunch of idiots), so i called the call centre again today and advised them whats the way forward spoke to Siphiwe , he advised the notes he see was that underground cable department advised the problem is not with them and with the exchange of the speed and its in que again, So i told the the call centre agent i dont have time for this Bull**** i waited almost weeks with slow speed, and being paying my accounts full he said yes Sir they are blaming eact othere i said him i am not going to wait again n the que he said ok he will send and escalation (esc 968990<br />18/03/2017 ) well rthis is totally unacceptable and i want to be compescated for this cause we re ****** buying data from vodacom to use Telkom is All ****ing idiots serious im ****t fire them all and employ people whio needs jobs and have customer ethics this is far too long</p>
Good Morning Ayub,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Ayub,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Well team the technician did come out and was very unprofessional as well I do understand I am 5.5k from the exchange he was like reappeating it like 50 times and I said yes I do I understand that but I always got good speed why suddenly, and the ln he state that they must have dropped me to a 2mb I said that not fair I am ****** paying 4mbs so why are they robbing me with all due respect this is utter bull**** I pay for a service and you give me a lower service well I want a full compensation on this and or give me a LTE sim with data And look for alternatives options for me cause I cannot be wasting time chatting and waiting for all this to happen
and stop robbing people please stop it we work hard for our money we not *****ing , bring back the old technician who know the trades of Telkom
and sort my line ASAP a full month now wasted
Well team the technician did come out and was very unprofessional as well I do understand I am 5.5k from the exchange he was like reappeating it like 50 times and I said yes I do I understand that but I always got good speed why suddenly, and the ln he state that they must have dropped me to a 2mb I said that not fair I am ****** paying 4mbs so why are they robbing me with all due respect this is utter bull**** I pay for a service and you give me a lower service well I want a full compensation on this and or give me a LTE sim with data And look for alternatives options for me cause I cannot be wasting time chatting and waiting for all this to happen
and stop robbing people please stop it we work hard for our money we not *****ing , bring back the old technician who know the trades of Telkom
and sort my line ASAP a full month now wasted
i still dont understand nothing has been done and it getting worst and worst came home from the office yesterday 29/03/2017 and no internet the entire day i called the techy on his cell around 8 and his no help at all why the hell are you takeing my month fees for 2 month going third month and still NO service
stop wasting my time, I am paying for something that does not work ( thats called *****ing)
I am buying 3G data to get my daily work sorted totally bull**** and you guy will call from a 021 number and then they get lost againwhats is going on look for a alternative package if you cant cater my needs, stop takining my money and wasting time i await you call and put my internet on and get ****** staff who knows what to do in the field not touch one thing and break something seriously no service at all bull****
i still dont understand nothing has been done and it getting worst and worst came home from the office yesterday 29/03/2017 and no internet the entire day i called the techy on his cell around 8 and his no help at all why the hell are you takeing my month fees for 2 month going third month and still NO service
stop wasting my time, I am paying for something that does not work ( thats called *****ing)
I am buying 3G data to get my daily work sorted totally bull**** and you guy will call from a 021 number and then they get lost againwhats is going on look for a alternative package if you cant cater my needs, stop takining my money and wasting time i await you call and put my internet on and get ****** staff who knows what to do in the field not touch one thing and break something seriously no service at all bull****
Hi Garreth yes the speed is 2.65mbps but the browsing is beyond lagging and slow come one now please find a solution for this orgive me lte or something almst 2 months now
Hi Garreth yes the speed is 2.65mbps but the browsing is beyond lagging and slow come one now please find a solution for this orgive me lte or something almst 2 months now