Passing the buck?

<p>I app**** for a telkom telephone line in december with the intention of getting an adsl line through a different service provider. Telkom fitted the physical line but has not "ACTIVATED THE ADSL LINE" as per my service provider. Myself and my wife have phoned in numerous times spending lengthy periods on the phone sometimes without getting through to a consultant. When we do we get told something different everytime. I as a customer do not know what tge process is and i am continuously sent from pillar to post. It has now been over a month and i wish to get this matter resolved</p> <p> </p>