Passing the BUCK!!

<p>From September 2016 I have been paying for a 10Mbps line through my ISP (Undisclosed) other than TELKOM. I started doing speed tests from 22-09-2016 and was getting less than 4Mbps.</p> <p> </p> <p>I have called my ISP numerous times to query if the problem is from their side and to my surprise, it wasn't. I then called Telkom and logged a fault. On the 01-11-2016, they came out to find the cable was damaged. The cable was reportedly repaired almost two weeks later (11-11-2016) and followed by an sms stating " Telkom ADSL restored". I then did another speed test and found it at 9.3Mbps.</p> <p> </p> <p>Problem solved?? NO! Two days later, followed by another speed test, the result was 3.4Mbps. So another fault was logged to Telkom on the 17-11-2016. It is today, the 21-11-2016 that I again received an sms stating "Telkom ADSL restored". To my surprise with another speed test, I get a result of 3.4Mbps.</p> <p> </p> <p>The second time Telkom came out, they informed me that the problem was not from thier side and that the problem was in fact from my ISP. I then went further and asked my ISP to give me a guest 10Mbps account to temporarily test if the problem is in fact from my ISP. Still with the guest account I get a speed of 3.4Mbps.</p> <p> </p> <p>So Telkom, please tell me why I am wasting my money on a 10Mbps ADSL line when I am only receiving 4Mbps speeds for more than 2 months?? </p> <p>Please sort this problem out as you have the monopoly of the telecommunications infrastructure.</p> <p> </p> <p>Regards</p> <p>Unhappy Customer</p>