Passing the buck

I signed a contract with Vumatel / Telkom. In stead of my speed being 4Mbps I was getting between 1.8 & 2,16. Phone Telkom they say it is Vumas problem. Phone Vuma they say it is Telkoms fault. After calling every day from the 17th November 2017 to 6th December I went to Telkom to cancel. I do not think the Telkom call agents know anything about fibre. One of the guys said "there is no crackling on the line" My ADSL was far better. The Vuma guys are helpful, but there is no interaction with the jerks from Telkom. I had hoped that when Telkom got opposition, they would improve their service, but they have a we don't care attitude. Typical of all the other government departments