Passing the buck

I ordered the 30GB double data package in October (30gb+30gb day & 30gb+30gb night data). The LTE route arrived in perfect wording condition, however I had concerns regarding the data that was loaded onto the sim card. I then contacted the call center, to be informed that I received a pro-rata allocation. I then waited for the new month to arrive, only to be credited with 30gb normal+30gb night in total. I then called the contact center again, to be told that I am on the 30gb double data promotional package however the data will automatically be credited after I exhaust the initial 30gb. I then quickly used up my first 30gb to no surprise, the account wasn't credited with any additional data. After another call to telkom, a case was logged and I was told that I would receive feedback in 72 hours. The feedback was that I did not sign up for a double data contract, but a normal 30gb package. I have now asked telkom for the call recording of when I took out the contract so that I can take this further. I have wasted unnecessary time on calls trying to sort this out without any resolve. The frontline staff cannot do anything except to transfer to another department and pass the buck. Even if I had placed the wrong order initially, I could have changed to the correct order if the agent had given me accurate information. Not sure how they call this customer service. Waiting patiently to hear what there next response is...