Passing the buck

I app**** for an ADSL line at Telkom, asked sales what speed are available in my area. They said 10Mps, which is not exactly what I was looking for, but was acceptable. I signed up for 10Mps for 24 months. Modem was installed (I had an existing line), and off they go. Internet went down on the 14th of November. I logged a fault the same day. Technician was sent on Sat, 18th of November and said there is nothing wrong with the line, so it must be the modem and I must book it in at a Telkom shop. I did that on Sun, 19th, just to be told it will take about 3 weeks to repair. What is the use of paying for internet, but have no modem? So I decided to buy a new one - R950-00. Took it home and set it up. Internet working, but very slow and disconnecting every few minutes. So I did a speed test with 4 different sites. Achieved speed between 0.26 - 1.43 Mps. So, I logged another fault. Technician called me to tell me that my line is not suitable for 10Mps, but only 4Mps, peaking at 3.1Mps. He then told me I must downgrade or cancel my contract. Even if I downgrade, nobody can work with speeds less than 1Mps..!! If I cancel the contract, will Telkom refund my R799 x 2 months, with my R700 deposit and my R950-00 for a new modem? Let's say I never checked the speed and paid R799 for 24 months = R19176, but persist with a 2Mps that was supposed to be charged R199 or R299 p/m = R7176. That is an overcharge of R12000. Now how many customers doesn't know this and are paying too much..?? The thing is, so many people warned me about Telkom's ADSL (downtime, poor service, etc.), but because I had Telkom LTE before without any problems, I thought let me give ADSL a try - BIG mistake. All that's left now is to deal with my losses, and advertise wide and clear for people to stay away from Telkom...!!!