Passing the buck

I was recently advised by Thato Khumalo that my renewal could be done on my 2 numbers without any issues, however now I am having a major issue in getting my lines renewed and no one is willing to assist in this regard and the query keeps getting past to different people with different outcomes 2 being that my lines will be renewed and the then other not... The gateway branch cancelled a cell contract which I am told I am liable for when I asked the business converge to move everything across and it's seems none of this was done and no one can give me assistance in this regard which has now forced me to go to ICASA, consumer protection as well as Hello [URL Removed] All I am wanting is my lines to be renewed. I also feel as though I am not being treated fairly and being bul**** by a large corporate company who does not give a dam about their clients. Also on doing an Internet search I found the terms and conditions of renewal and I cannot see where it says I have to be re-vetted and I have 13 devices with them, why was I not told this when I was give 2 additional lines last year.