PASSING THE BUC****!!

<p>Approximately 3 months ago i recieved a call from an agent of Mondo, offering me a portable wifi deal. Initially i was not keen on taking the product, however numerous promises later i decided to accept the deal.upon recieving the package and trying it out over the easter weekend i realised that the wifi was not what i was told it would be. I immediately attempted to contact Mondo who advised me that it was past 7 days and i needed to refer to telkom for cancellation. i then completed the cancellation form and emailed it through. To my suprise Telkom/Mondo attempted to debiting me for R300. i incurred a R60 unpaid fee. There had been no contact made with me regarding the cancellation form which i submitted so i then visited the Chatsworth Telkom branch when i was in Durban. Funny enough i the buck was passed on to Mondo. I then was shocked to see yet another debit of approximately R850 by Telkom/Mondo, still with no response. I then logged a complaint on Hellopeter for Mondo. A consultant called me and said she would try to assist but there might be a cancellation fee. WHY SHOULD I PAY THIS FEE WHEN MY ATTEMPT TO CANCEL WAS WAY BEFORE THE FIRST DEBIT EVEN WENT OFF????? I DO NOT WANT ANY FURTHER DISCUSSIONS OR EMAILS BUT FOR YOU TO COLLECT YOUR DEVICE, CANCEL THIS CONTRACT WITH IMMEDIATE EFFECT ,EMAIL ME A CLOSURE/PAID UP LETTER AND REFUND MY R60 FOR THE UNPAID DEBIT. I NEED THIS DONE BY COB WEDNESDAY AS MY BOND APPLICATION IS PENDING THIS LETTER. I WORK FOR A BANK AND HAVE KEPT AN EXCELLENT CREDIT RECORD FOR MORE THAN 10 YEARS. WHO IS TELKOM/MONDO TO COME AND TARNISH MY NAME NOW. FIX THIS MESS!!!!!</p>