Passing from department to department

<p>I waited approximately 28 minutes to get through to billing to enquire if my account was active. Another person from technical had said my account was suspended and said that I needed to contact billing. The technical "Nicole" said that she will forward me to some other department and that I must end the call. I was constantly being passed from departments... I was a frustrated and angry customer. All I wanted was to enquire on what is happening with my line and when will the technician/cable guy be coming in. I find Telkom terrible with customer service, I had to wait for awhile with a previous installation wherein they said that it would take around 14 days for a technician to come in. I made constant calls and was let down numerous times. The technician ended up coming in after a month. If you do go through telkom, expect your internet to be activated 2 months later/after payment.</p>