Passing Buck to ISP etc

I currently have a 4Mb ADSL with Telkom on month to month terms. My line is sporadic to say the least. I’m more often than not getting less than half the line speed I’m paying for and I’ve logged many faults with them. To their credit, they’ve come out several times to try and fix the issues, however, being unable to fix the problem they have taken to passing the buck to the ISP instead.

As Telkom has taken that position, I’ve decided to let my ISP deal with the line as well and requested Telkom to move my line to the OpenServe holding pool. I’ve sent this request on 15 August and have not received any feedback yet, other than an email acknowledging they’ve received my request.

This same email states it’ll take them up to 21 days to respond to my request. This is absurd! I’m having to endure another month with the poor service, as it takes them 21 days to read an email?

To add insult to injury, I had to pay for two weeks where I had no service as Telkom moved the installation date of my new line when I moved to a new house without any motivation as to why the date was moved.

The list goes on, however, in an attempt not to go into a full rant, I’ll end the ‘review’ here. I believe I’ve been very patient with the services rendered; I’m tired of it now.