Pass the Buck - ignorance is bliss

My landline ********** 865 was cancelled in June due to MWeb my WiFi supplier at the time discovering that the Telkom Line was faulty and that Telkom was not able to repair same as it runs under the train line. It was actually confirmed by Lauren Benjamin from Telkom when I actually called Telkom. I have app**** for a wireless device from Telkom but have been turned down due to there being outstanding amounts on the account of June, July and August.

Am I expected to pay for a non-service. It is actually very said because the staff is just a clueless and nobody knows anything. The only thing they actually do know is to make a terrible racket and that is all one hears in the background.

The sales staff is arrogant, rude and cannot speak proper English which for a frontline is disgusting.

What is actually happening to Telkom. It was the best and only means to rely on for communication.