Pass the buck

First of all whoever is the manager of a call centre or the entire Telkom is running around knowing absolutely nothing. Its been over a month and im still having issues with Telkom from "I dont know" to our systems are offline which happens every week. Im running a new adsl on a 700kbps speed but i app**** for a 10mbps adsl line. Every single person has been useless to the point where im about to lose my tempor. Please help me cause im regretting using Telkom services in the first place now i cant get any support from anyone. Its a constant struggle, loss of my personal time, unprofessionalism and poor communication.