Partial backout R1500*
Hi there. I want to know what is a partial backout and why it has added R1500 ontop of my current bill?? Also, why the hell absolutely none of your Telkom staff members/employees knows about it and how back office rejects it without a reason! I refuse to pay an additional 1.5k without any reason as to why?! If you're trying to debit my account, why are you trying to do it an entire week before its actual due date !?? Can this query please go to the highest department in billing. By the way, partial backout is not in your terms and conditions and absolutely no where online!? I have a mobile contract!
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Telkom's replyOfficial
15 Nov 2017, 07:33Hi meghan-charley-craig
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Nov 2017, 07:33
Official
Hi meghan-charley-craig
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
15 Nov 2017, 08:48You guys won't fix it. You never do. This is why my device has been cancelled off my free me contract because of one of your employees who did not do their job correctly. Now im stuck with this charge and absolutely NO ONE in the world can tell me what it is!?
's update15 Nov 2017, 08:48
Reviewer Update
You guys won't fix it. You never do. This is why my device has been cancelled off my free me contract because of one of your employees who did not do their job correctly. Now im stuck with this charge and absolutely NO ONE in the world can tell me what it is!?