Parastatel's (TELKOM) non-action boadering ***** - This started when a new CEO was appointed

<p>I have reported this before, but to no avail. I cancelled my Telkom 3G internet service when the 2 year contract expired on the 1st of November 2015, and as of this month (MAY 2016), I am still being charged for the service. Having completed the cancellation form at the Canal Walk (Cpt) branch, the non-action from that team (to simply do their job), including Elvis Okee, the branch manager, has resulted in this not being actioned. So I am paying for 2 telkom internet packages, but just using 1.</p> <p>The tradgedy with TELKOM is that the technology and infrastructure works, it is the people needed to account for the usage and keep things going (support and management) that does not seem to work. I have spent days (total time spent on the phone to attempt to correct this amounting to 4 working days) on the phone to try to correct this, and have spoken to several team leaders and managers (I have have noted most of their names) which clearly showns no/little inclusion of values like OWNERSHIP in the business training. These fundamentals ensure the focus is kept on the customer, which seems to have been lost in TELKOM. There was a drive to address this prior, which has taken an about turn.</p> <p>All I need is my old account/service cancelled so that the incorrect debit stops. Amazing that between 30 telepohnic and in person interactions with individuals, that this cannot be effected. Very sad indeed.</p>