Paphetic Service and Alot of excuses

ON THE 9TH Of OCTOBER 2017 WE GAVE TELKOM NOTICE THAT WE WANT TO GO OVER TO ACCESS, THEY ACKNOWLEDGE OUR REQUEST AND INFORM US THAT WE HAVE TO WAIT 21 DAY TO BE TRANSFERRED TO THE WAITING POOL. WE DID WEEKLY, MONTHLY FOLLOW-UPS, EACH TIME A NEW STORY WHY WE HAVE TO WAIT ANOTHER 21 DAYS. ON THE 23 OF JANUARY 2018 I HAD TO START THE WHOLE PROCESS OVER BUT THEY CUT OUR INTERNET ACCESS, I WAS PROMISED THEY WILL BACKDATE THE REQUEST TO 04/01/2018, AFTER WEEKLY, DAILY FOLLOWUP WE EXCEPT WE WILL HAVE TO WAIT TILL 02/03/2018. ON THE DAY I WAS TOLD THERE ARE STILL 23 HOURS LEFT OF THE DAY I MUST WAIT WE WILL GET A CONFIRMATION SMS. Needless to say I had to follow up on Monday 05/03/2018 to hear that Telkom are experiencing system problems and will try to process the request. Today I was told we have to wait till 29/03/2018 and was given the following Ref no 32-54538 and to call Tshegofatso Mokgobi on ********** 997 (no do no exist)n or ********** 203 where I left a message 12h55. No reply yet!