Pallid incompetence

I have not witnessed a greater spectacle of incompetence than can be found in Telkom, save perhaps its sister Eskom.

I cancelled my line a year ago and resolved any outstanding charges at the time. I scarcely heard a thing from Telkom regarding the refund of my deposit, until I received a bill about a month ago for the line rental. Surprise! Telkom never cancelled the line as requested.

I went to resolve the matter at the Telkom store after failing to raise anyone on the telephone and was told to come back with several forms of identification and bank statements so they could make the refund. After doing this, I was told they would have to file a dispute regarding the line rental and that the deposit refund would be sent in a couple of weeks. Today I receive a call telling me I have to wait for the dispute to complete and for my final bill to arrive in another month before they can process the refund. At this time, I would have to call back, or visit the store yet again, to process the refund.

I have a better idea, why don't you call me back and wait on hold for a couple of hours?