PAINFULLY BAD

Account No. *** Telkom has thrown us under the bus and they simply do not care. This account refers to WI-FI services that Telkom has been providing us for almost three years now. Telkom then called to say that they are moving the service from copper cable to fiber.

They informed my wife, who is the Account Holder, that there would be no increase in charges. My wife accepted the offer as Telkom explained that the uptime of fiber is far better etc. Telkom sent us a new wi-fi router and things appeared really good, until month end. Not only has Telkom increased their tariff unexpectedly, the account reflects that we now owe Vumatel for the same services. MY wife has raised the matter with Telkom at least 4 times. Telkom has agreed that the account is not correct and must be sorted out. After every complain on the same issue is raised, Telkom replies after some days that the matter is resolved. However, every month end bill, the Vumatel portion of the bill is increasing. This is a Telkom account, why are we paying Telkom and Vumatel for the same service? The only respond we have now from Telkom is that our internet service has been suspended, even though our query is not resolved yet the monthly debit order is going through. CAN TELKOM PLEASE GIVE US PROPER SERVICE?!