DC
Dewald C
1 reviews | Active since Nov 2014
05 Jul 2019, 13:08
Paidup Letter from Telkom - Bad Service
I had a Telkom contract that was cancelled without any arrears ammount but Telkom shows negative on my credit report. I did notify Telkom that they need to provide me with a paid up letter so i can get my credit profile updated. Telkom told me that it will take about two business days to complete but still I did not receive anything. I did previously requested from them to provide me with a paid up letter but looks to me that they dont know how the proccess works beacuase every time i call them they start everything from scratch. Please assist as this is affecting my credit profile BIG TIME!!! #Telkom #Hellopeter #BadService #Unhappy #CustomerService #PleaseHelp #AffectedCredit
Helpful (0)
Replies (2)0
Replies (2)DC
Dewald C's updateReviewer Update
07 Jul 2019, 08:58Hello Peter can you please help me with this process as i dont know what to do anymore to get the paid up letter from Telkom. Ive been calling their customer care but nobody can give answers. I am in the proccess of buying a car and because of them not doing their job i will most lightly not be approved.
DC
Dewald C's update07 Jul 2019, 08:58
Reviewer Update
Hello Peter can you please help me with this process as i dont know what to do anymore to get the paid up letter from Telkom. Ive been calling their customer care but nobody can give answers. I am in the proccess of buying a car and because of them not doing their job i will most lightly not be approved.
DC
Dewald C's updateReviewer Update
07 Jul 2019, 10:00Good Day Hello Peter, here is the same complaint i have submitted to Telkom and on social media, it is like speaking to a wall.
I am Dewald Conradie, please assist as i had a Telkom Service on my personal name that i requested to be canceled. The cancelation only went through 4-5 months after i did the submitting because of Telkoms incompetence. After I submitted a complaint to the consumer act and months of battling with Telkom they waved the arrears of +-R2600 that reflected on my name.
Recently I did a credit report because I am in the process of getting a new car. On the credit report it was showing that I still have a bad credit with Telkom because of the
+-R2600 that was waved by Telkom. I called experian to assist me and they said i need to get a paid up letter from Telkom to update my credit profile. I called Telkom about 6 times where they couldn't assist me and waisted my time. I went into multiple stores where they did a Click2Call and nothing happens.
So i went to this wonderful sales agent Nadia Snyman and she assisted me very well, she told me the only department that can sort this out is the de-listing department. So she emailed the de-listings department and logged a dispute.
I went to do follow ups by Nadia and every time i followed up on the request she logged nothing came back to her. This is ridiculous Telkom!!!
This is NOT the sales agents fault she was following her procedure and waiting on a response from you Telkom, but you are not trustworthy enough to rely on and here i am almost a month later and I'm still waiting on a paid up letter that is supposed to take two business days.
My Credit dropped with 24points over 705 who is going to give me my credit back?
I am Dewald Conradie, please assist as i had a Telkom Service on my personal name that i requested to be canceled. The cancelation only went through 4-5 months after i did the submitting because of Telkoms incompetence. After I submitted a complaint to the consumer act and months of battling with Telkom they waved the arrears of +-R2600 that reflected on my name.
Recently I did a credit report because I am in the process of getting a new car. On the credit report it was showing that I still have a bad credit with Telkom because of the
+-R2600 that was waved by Telkom. I called experian to assist me and they said i need to get a paid up letter from Telkom to update my credit profile. I called Telkom about 6 times where they couldn't assist me and waisted my time. I went into multiple stores where they did a Click2Call and nothing happens.
So i went to this wonderful sales agent Nadia Snyman and she assisted me very well, she told me the only department that can sort this out is the de-listing department. So she emailed the de-listings department and logged a dispute.
I went to do follow ups by Nadia and every time i followed up on the request she logged nothing came back to her. This is ridiculous Telkom!!!
This is NOT the sales agents fault she was following her procedure and waiting on a response from you Telkom, but you are not trustworthy enough to rely on and here i am almost a month later and I'm still waiting on a paid up letter that is supposed to take two business days.
My Credit dropped with 24points over 705 who is going to give me my credit back?
DC
Dewald C's update07 Jul 2019, 10:00
Reviewer Update
Good Day Hello Peter, here is the same complaint i have submitted to Telkom and on social media, it is like speaking to a wall.
I am Dewald Conradie, please assist as i had a Telkom Service on my personal name that i requested to be canceled. The cancelation only went through 4-5 months after i did the submitting because of Telkoms incompetence. After I submitted a complaint to the consumer act and months of battling with Telkom they waved the arrears of +-R2600 that reflected on my name.
Recently I did a credit report because I am in the process of getting a new car. On the credit report it was showing that I still have a bad credit with Telkom because of the
+-R2600 that was waved by Telkom. I called experian to assist me and they said i need to get a paid up letter from Telkom to update my credit profile. I called Telkom about 6 times where they couldn't assist me and waisted my time. I went into multiple stores where they did a Click2Call and nothing happens.
So i went to this wonderful sales agent Nadia Snyman and she assisted me very well, she told me the only department that can sort this out is the de-listing department. So she emailed the de-listings department and logged a dispute.
I went to do follow ups by Nadia and every time i followed up on the request she logged nothing came back to her. This is ridiculous Telkom!!!
This is NOT the sales agents fault she was following her procedure and waiting on a response from you Telkom, but you are not trustworthy enough to rely on and here i am almost a month later and I'm still waiting on a paid up letter that is supposed to take two business days.
My Credit dropped with 24points over 705 who is going to give me my credit back?
I am Dewald Conradie, please assist as i had a Telkom Service on my personal name that i requested to be canceled. The cancelation only went through 4-5 months after i did the submitting because of Telkoms incompetence. After I submitted a complaint to the consumer act and months of battling with Telkom they waved the arrears of +-R2600 that reflected on my name.
Recently I did a credit report because I am in the process of getting a new car. On the credit report it was showing that I still have a bad credit with Telkom because of the
+-R2600 that was waved by Telkom. I called experian to assist me and they said i need to get a paid up letter from Telkom to update my credit profile. I called Telkom about 6 times where they couldn't assist me and waisted my time. I went into multiple stores where they did a Click2Call and nothing happens.
So i went to this wonderful sales agent Nadia Snyman and she assisted me very well, she told me the only department that can sort this out is the de-listing department. So she emailed the de-listings department and logged a dispute.
I went to do follow ups by Nadia and every time i followed up on the request she logged nothing came back to her. This is ridiculous Telkom!!!
This is NOT the sales agents fault she was following her procedure and waiting on a response from you Telkom, but you are not trustworthy enough to rely on and here i am almost a month later and I'm still waiting on a paid up letter that is supposed to take two business days.
My Credit dropped with 24points over 705 who is going to give me my credit back?