PAID YET NOT CONNECTED - BAD SERVICE FROM TELKOM TECH DEPT

• Telkom called me on 28.08 2019 to ask me whether I would use the Telkom fibre service provider and that they would be cutting off ADSL to do away with the use of copper. I accepted their offer. The operator then told me that the switch from one to the other would be uninterrupted but that I would get a call from A Telkom techie to arrange a time to install the equipment. I then received a sms stating that I must at my own expense reply via sms to having my installation on 09.09.2019 I rep**** in agreement to this date • What transpired was that on Friday 06 September I woke up to NO INTERNET! When I called the tech dept 10210 I was informed that I had been disconnected due to fibre installation which I did not yet have. At this point I was under the impression that the installation was scheduled for 09 September. However, at around 11am an Openserve installations company called to ask if he could come and do the installation that day. With absolute glee, I cancelled my day and agreed to be available. The two men who came to do the installation were outstanding and polite and highly efficient at what they do. • The problem came when they tried to get me set up. After us calling 10210 and finding total incompetence on the other side of the line, I tried at least 5 times more until I connected with someone who was competent and who informed me that I would receive a sms within 24-48 hrs with my username and password details. It is now Monday afternoon of 09 September and I have had no internet for 4 days and zero sms • I called again this morning to request an escalation to my problem. STILL NOTHING!! *** • One has to wonder whether Telkom would compensate me for not just no internet access but 4 days (to date) of not being able to access Netflix account, emails or banking. • The information on Telkom’s system regarding my account is with completely incorrect information - One has to wonder whether to continue dealing with Telkom - some of the techies are awesome but some are not and one can spend up to 3 hrs getting assistance that one has paid for!! D Allen