Paid-Up Letter

I have since settled a historic debt with Telkom and other Debtors, everyone else has mailed proof of payment and cleared my name on Credit Beareu except Telkom.

On 3 December 2020 I went to a Telkom Polokwane Branch in Mall of the North which I received horrible service. Whilst at the Branch I then called Telkom and spoke to a Goodness Gasa which promised me a Paid-Up Letter 14 Days from the day I was there, that still hasn't happened. Today I spoke to a Tamara Nyoni which picked up that a request for the letter to be sent was logged but that hasn't happened still. She then told me she's logging another request which should be resolved either today or tomorrow.

THIS IS A HUGE PROBLEM FOR ME AND A MAJOR SETBACK AS I'M TRYING TO PROCURE PROPERTY AND MY CREDIT REPORT SHOWS TELKOM AS IN ARREARS EVERYTIME.

This is affecting my family badly, my wife and child are still in a different province because I can't move this Telkom Mountain. All other companies cleared my name, why is it so damn difficult for Telkom to do the same? Getting hold of them is always a struggle, terrible service. I never want to do business with people that can't do basic things.