PAID UP LETTER

Bad service

I have never been so disgusted by Telkom and its lack of service on the 20th my last debit order went off for R208.00 and the balance was R130.00 I called 081180 and I was put on hold for more than 2 hours where people don’t even know the their own departments, I was transferred to the same department more than 10 times and I had to hold for more than 30 minutes each and every time, Im simply looking for a PAID UP LETTER and also the statement of my account urgently this can cost me my job because my employer needs this in order to make me permanent I don’t understand why so much incompetence in one company when we looking for deals you are great to bring them to us but lack in customer service iv been going back and forth since the 21st of October and this is impacting my career I need my PAID UP letter refund and statement by today before 12 in order to get this job if it doesn’t happen il sue Telkom.