Paid up account stillblocked a month after payment

My telkom account was suspended more than a month ago for non payment. A debit for the outstanding amount duly ran successfully on 13-11-15. I went to the northgate mall Telkom thatsame weekto re activate my line , where i was put through the call centre and was told that the amount had not reflected yet on their system hence i thought of making a follow up 3 weeks later seeing that nothing had been done. Telkom sent me a bill statement showing that the funds reflected on their account 23-11-15, yet the account is still suspended up to now?Last I called I spoke to Confidence whose incompetence was simply amazing . Not only did she make excuses ranging from my case was escalated on a sunday so back office might not have seen the query to telling about payments for December (which had nothing to do with my complaint). I asked for a supervisor to which she gave me the names of Menzi Magubane (who was supposed to call me back on 11-12-15, but didnt )His senior is Terrence du Preeze who apparently was notified by email of my issue yet no one has gotten back to me. I am so angry, after a month having settled the bill I am still having to call them to get my issue rectified.