FS
Francois S

1 reviews | Active since Jun 2015

30 Jun 2015, 18:23

Paid up account, but no service - 8ta-Telkom Mobil

My account was in arrear for May 2015 and June 2015. 8ta - Telkom Mobile subsequently suspended my account. I accept that in all fairness. However, the account was paid up on 26 June 2015. When I called Telkom Mobile on 26 June 2015 they informed me that it would take 48 hours for the payment to reflect on their side. Today is 30 June 2015 - 96 hours later - and still my service has not been re-activated. Just now when I called them again (30 June 2015 @17h57), they gave me another story, saying that it would take 7 working days for the service to be re-activated.

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Replies (1)
Telkom
Telkom's reply01 Jul 2015, 18:47
Official
Hello fns.tech01,

Thank you for making contact with us.

Kindly respond to the email sent so we can further assist.

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Apologies for any inconvenience caused by this.


Regards,
Didi Guma
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