Paid Unlimited Data Bundle atrocious app. ACTIVATE MY DATA!!

Please rewrite this for me with angery and disappointment tone Paid for unlimited bundles on their ****ty app now they Refuses to Resolve or Assist I am extremely disappointed by Telkom's service. On the 28th of june 2025 I purchased a unlimited data bundle from their faulty app which was never activated or loaded on my account, despite the payment being processed successfully and the back verified that the money went through. I have reached out through the customer service line i don't know how many times to try to resolve the matter but still received no help. Now my business is stuck as i work from home and my work requires internet Call center agent are extremely pathetic, dismissive and refused to take responsibility, claiming there was nothing they could do. but was told to just “wait and see.” without even giving me a turn around time and worst part they

I’m honestly beyond angry and disappointed with Telkom right now. On June 28th, 2025, I paid for an unlimited data bundle using their godforsaken app, and the bundle never got activated on my account, even though the payment was processed and confirmed by my bank. I’ve tried reaching out to customer service more times than I can count, but I still haven’t received a single bit of real help.

Meanwhile, my entire business is at a standstill because I work from home and literally depend on having an internet connection to get anything done.

Dealing with the call center is just as bad, if not worse. The agents are dismissive and totally unhelpful, refusing to take any responsibility for a problem that’s clearly on their end. All I get is “wait and see” with no actual turnaround time. Honestly, the worst part is the way they make it seem like it's MY fault their broken app can't do something as simple as load a data bundle that I PAID for.

For a company as big as Telkom, this complete lack of accountability is embarrassing and totally unacceptable.

I’m demanding either my money back or that my data bundle is activated right now no more excuses.

At this point, I wouldn’t recommend Telkom to anyone.