Paid Telkom to setup internet 6 weeks later

I signed up for with Telkom Wireless Broadband Uncapped on the 22nd of February 2016. The call center agent said that my area had LTE coverage, so everything would be fine. On receiving the hardware on the 26th of February I setup the hardware (Router with Telkom SIM card), but it was not able to connect dispite all my efforts and guidance from Telkom.<br> <br> When contacting Telkom they stated that the connection would not work unless set up by a technician. A case number ***9 was opened. I received an Invoice via email on the 15th of March 2016 for the amounts of R745.41. This was Pro Rata from the 26th of February 2016.<br> <br> I contacted the call center again and told them the connection was still not active, and I was still waiting for their technician. I was then billed R745.41 on the 31st of March. A technician finally came on the 11th of April 2016 (6 weeks later). <br> <br> I do not understand why I need to pay Telkom for their innefficiency in setting up my connection. I will now be billed R599 more for the whole month of April, even though it only worked from the 11th. I have already paid R745.41 for February and March, which Telkom refuses to credit me. <br> <br> Not acceptable!