Paid R18300 and asked for some refund/funds to be transferred to a *****ulent account to settle and they still don’t want to help close the *****ulent account opened by some people who work there.

I have calling telkom now for years and for months and for weeks now, no one is willing to assist on this matter I have several accounts with, and I recently paid R18300 for the accounts and then I realized my *****ulent account was not resolved, because there’s people at who open *****ulent account using my existing details and I have asked for a refund of at least R12900 on this amount I paid recently to be transferred to or settle the *****ulent account because it’s been years, months and weeks and it still not resolved, so I decided to just pay it off the service at telkom so poor that everyone says whatever they think, I spoke to a lot of people like Katlego, Michelle I forgot some of their names and I waited for hours on the calls just for them to lie to me and promised me what they didn’t do. Including the supervisors. The customer service is just so poor that even when they listen to some of this long calls that I had with this agents still they don’t care they don’t call customers back all they care about is just want to see the customer saying bye without any resolution. Ref ***6 i was given.