Paid my account but all of a sudden handed over to attorneys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What an absolute disgrace of service!!! I received an sms from Telkom in Dec 2016 that said if I pay R975 then my account will be fully up to date. The lady over the phone reassured me!! I paid this amount on 2 Jan into the Debt-in account as instructed via an SMS from Telkom. NOW all of a sudden, out of the blue, attorneys call me and say my account has been handed over to them and Telkom last received payment from me in August last year!! OBVIOUSLY there is a HUGE communication problem here within the company - THE company that is supposed to PROVIDE communication!!! What a disgrace!! NOW I have to take MY time to sort this out!! SO NOW I WANT TO SEND AN INVOICE TO TELKOM FOR WASTING MY TIME!!!!!