Paid my account and my line/service was still cut

To whom it may concern,<br> <br> I am highly disappointed maybe even livid at the service and administration blunder that I have experienced. <br> Telkom Mobile has turned my life into an unbearable dream. <br> My line have been cut and I have paid for the services. <br> <br> 1. Reported to the Telkom shop (Reds mall centurion) with a statement in hand, I was not helped, instead was sent from one bench to another till a point where I was told to go home and get my ID. <br> <br> 2. Phoned the call center to try and request for my statements (last 6 months), Spoke to a gentlemen named Valentino, He was helpful but did not facilitate my request. I am still waiting for him to send me an email with those statements.<br> <br> The incidents above all occurred on the 17th of March 2016. <br> My statement reads: <br> FA *** <br> Invoice Number: ***<br> BA Number: ***6 <br> Total Payments: 2 560.70 cr<br> Total Due: 1270.00 (31 March 2016)<br> <br> I run a small business, I cannot survive without a working line. I paid, my line has been closed for 2 weeks. <br> <br> I am frustrated with TELKOM! PLEASE HELP!<br>