PAID MY ACCESS BUT NOT GETTING FEEDBACK

I PLACED A CLAIM WITH TELKOM NO FEEDBACK WAS GIVEN ONLY AFTER I HAD TO DO A FOLLOW UP NUMEROUS TIMES THEN ONLY I RECEIVED FEEDBACK. THEY GAVE ME THE ACCESS AMOUNT I PAID THE FEE NOW THAT I AM WAITING FOR FEEDBACK THEY TELL ME TO HOLD THE LINE AND THEN IT GETS CUT OFF. I PHONED A FEW TIMES BUT SAME THING I HAVE HAD IT WITH YOUR BAD SERVICE I WOULD NOT RECOMMEND TELKOM TO ANYONE IF THIS IS THE SERVICE WE GET. I AM SERIOUSLY CONSIDERING TO CHANGE NETWORKS