Paid landline unavailable for almost a month

The landline was reported on the 21st of April 2018 as being faulty. Various other reports were filed consequently (Ref # ********** 6). Eventually the Telkom technician came out and reported that the cables had been pulled out and never properly replaced. Ever since nothing has happened. This means that my sister has not been able to use the landline for almost a month and it has cost her over R1000 on cell phone money. This has become an acceptable situation and we demand immediate action be taken.