Paid in Full, Yet Telkom Still Takes Debit Orders

Review: I have fully settled my Telkom account *** (payments made on 4 December and 11 December). Despite this, Telkom/NuDebt continues to process debit orders and send daily SMS demands.

I have repeatedly requested written confirmation that the account is closed, the balance is zero, and all billing and debit orders are stopped. No resolution has been provided.

This ongoing behaviour is unacceptable. I want immediate confirmation that the account is closed and that no further debits or collection actions will occur.