1 reviews | Active since Dec 2011
paid in full but have no service
<p>Good day, we have had our bank account debited 5 days with the amount owing and our data connection for telkom mobile has been suspended. We have gone to the telkom shop and noone can help, we've phoned 180 and noone can help. Ontop of that our account was never debited the amount every month even though there was money in the account. Ontop of that we've never received an invoice by email as we have asked. We've had this account for 4 months now. We use this internet for business and now are losing money because we can't connect. We have a printed bank statement proving that telkom has taken the money off. Ontop of that we got an sms saying that the account is in arrears, please pay. The money has been debited off so why are we receiving smses? The reference in the sms was ********** 57. We need our conection back immediately please. Please check our email is on the account because this is the 3rd agent we have had to tell our email to because noone can put our email address onto the account. Honestly how can you run a business like this?</p>
after 12 days of waiting we finally have service. Vodacom and MTN both activate your line within 24 hours of proof of purchase but not telkom. No notification that the line is working, no apology that we had to wait so long, no reimbersment or extra data to say sorry. It seems you people just don't give a dam about anyone. You take the money and take almost 2 weeks to open the line. I am appalled at your luck of serfvice and would give you people 0 stars out of 5 but the lowest the site goes is 1. I came onto this site hoping you people would help but it seems nothing can be done to make you guys do anything for your customers.
after 12 days of waiting we finally have service. Vodacom and MTN both activate your line within 24 hours of proof of purchase but not telkom. No notification that the line is working, no apology that we had to wait so long, no reimbersment or extra data to say sorry. It seems you people just don't give a dam about anyone. You take the money and take almost 2 weeks to open the line. I am appalled at your luck of serfvice and would give you people 0 stars out of 5 but the lowest the site goes is 1. I came onto this site hoping you people would help but it seems nothing can be done to make you guys do anything for your customers.