Paid for Services which was not supp****

I battle now already for a month to get feedback on outstanding problems you charged me for service which I did not received, the dispute no is ***2 and complain no 438744 I already logged 2 complains on you website but did not received any feedback. You charge me for a 4 Meg line but I only have 2 Meg in my area. This was only rectified in mid-December. I paid for uncap but you left me on a 1 Gig package every time when I phoned and complained they informed me than I am soft capped but I was not happy with the feedback. Only on the first of January 2016 someone helped me to resolve my speed by transferred me to uncapped.