Paid for service I could not use

To whom it may concern<br> After 3 months of struggling to change ownership and transferring our same package to a new line, David Mathaba (representative - Customer Service) assisted us. He was really helpful and friendly. A few days short of a month it seems like everything is working correctly but we are not willing to pay a full month's premium for a service we could not use.<br> Please refund us an amount suitable for the loss in service.<br> Thank you<br> Risha<br> *** (new line)