Paid for service but hasn't received goods

I ordered the LTE uncapped bundle online and was called by Balungile on the morning of 11 September 2015 to take my details including banking details. She made sure the first full monthly fee were debited and then informed me that I was successful and that my sim card and modem would be delivered within 5 to 7 days.<br> <br> After a week not hearing anything I started calling the call center which inform me that the payment went of my bank account and that the goods will be delivered \soon". They couldn't give me any more details. I started emailing Balungile and was given a tracking number on 25 September and how to track the goods. When tried to track it both online and calling the couriers"