Paid for nothing...

Hi TELKOM! Today is TWO WEEKS since I paid for additional data for our home fibre line. I have called EVERY DAY, I have emailed, I have visited the local Telkom office. And I STILL have not had my data loaded. I have spent HOURS on this- I have spoken to 20 or so call centre assistants. I have names, I have email addresses, I’ve been put on hold for 45minutes only to be hung up on.... This is NOT a complicated case- I paid for data (you’ve had the proof of payment for 2weeks too), and you simply haven’t loaded it. PLEASE CAN SOMEONE ACTUALLY REPLY TO ME? Shocking service.