dD
donald D

1 reviews | Active since Nov 2016

04 Apr 2017, 18:08

Paid for my cellphone last week but even today the line is not activated.

<p>Last week I paid for my cellphone on the website https://apps.telkom.co.za on the 28th of March 2017 and my expectations were that the line was going to be activated immediately (I blame myself for expecting such things from a highly *********** company like Hellkom)</p> <p>Even today I am still waiting for my line to be activated and I don't know if it will ever be activated despite the numerous calls to the call center who didn't even know anything about the website https://apps.telkom.co.za which allows you to pay for your account.</p> <p>I will be happy if you can get this sorted and stop punishing us for using your pathetic services. Please forgive us and open the line so that we can call other service providers to join their networks.</p>

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Replies (1)
Telkom
Telkom's reply05 Apr 2017, 10:21
Official

Good day Vutlharhi ,

Your payment has been allocated, a request has been sent to our Accounts Team to have the service activated.

Your reference number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team