Paid for Goods and Still NO Delivery

On the 19th Of October i was contacted by a Telkom Sales person after inquiring on their Data products 3 weeks before. I was approved for the package and the money debited from my account. I was told i would receive my goods within 7 workings days from approval and money debited. It is now 3 weeks and no one from Telkom has contacted me since that day. I then tried phoning telkom to find out whats happening and held on for an hour with no response every day after that. I however managed to get hold of Telkom last week Wednesday the 4th of November after holding on for 45 minutes and i was informed that my order wasn't logged and that he would do so and notify that evening with my reference number i spoke to a consultant by the name of Mbuso. I still haven't received a response. This is the worst customer service i have ever received.