Paid for Data Bundle—Telkom Refuses to Resolve or Assist

I am extremely disappointed by Telkom's service. I purchased a data bundle which was never activated on my account, despite the payment being processed successfully. I have reached out through multiple channels: I called the customer service line, visited a Telkom store in person, and still received no help. Staff were dismissive and refused to take responsibility, claiming there was nothing they could do. I even provided proof of purchase, but was told to just “wait and see.” This lack of accountability is unacceptable for a telecommunications provider of Telkom’s size. I am now forced to escalate this issue through ICASA and the Consumer Goods and Services Ombud if it is not resolved urgently. I demand a full refund or immediate activation of my purchased data bundle.

Date Of Purchase: 27 June 2025 09:33