Paid for bundles that I didn't recive

I'm a Unisa student who paid for school bundles via my and took all receipts and needed information to the branch as per instruction. I was told the bundles would be activated in 2-3 days and that was two weeks ago. I called the call centre for help and they said they don't work with that + also that the sim card was not registered. I went back to the shop but the assistant said he would send them an email. Nothing good came from it since the bundles have not been activated yet.. <br> <br> I have assignments that require I have bundles and access to the internet. I know not who to call and no one is giving me answers. this feels like I have been ****med or that people are not doing the jobs that they were hired to do