Paid for adsl line service I didnt recieve

Ive requested a adsl line move to my new adress in June of 2020. They have turned of my adsl line in June of 2020 and told me that n technician will co.e to the new adress in a weeks time. Im still wating. Almost 2 years now. Now they handed me over to their lauwers and requested me in paying for the last almost 2 years or I will be handed over to the blacklisting. I made the payment to the lauwers mid January. They say they cant help me and that I must go to telkom. Telkom said I can get a refund for the time I didnt get any service from telkom but until today nothing. What should I do???