Paid for 10mb/s since 10/2013 receiving 2mb/s

In August 2013 I've app**** at Telkom for a 2mb/s uncapped account. <br> In October 2013 requested an upgrade from 2mb/s to 4mb/s uncapped account. Never received the upgrade! Download speed always at 2mb/s! (speed test at [URL Removed] and [URL Removed] <br> <br> 4 weeks ago went to a Telkom Branch in PAARL to request an upgrade from a 4mb to 10mb/s uncapped account. According them I can come and fetch my DSTV explora in a week. A week went by and my DSTV explora did not arrive and promises of another week! I asked if my upgrade was approved and the lady informed me that I have been running a 10mb line since October 2013. NOTE! PAYING SINCE October 2013! <br> <br> According the activation department at Telkom I have been running a 10mb/s uncapped account since October 2013. Telkom billed me for this entire duration for a 10mb giving me only 2mb/s<br> <br> It is HELL to phone TELKOM! You wait hours and nobody seems to know what is going on! Every person puts you through to another and either the phone suddenly dies or endless promises!<br> <br> 1) I DESERVE A REAL 10mb/s LINE with my DSTV explora! <br> 2) AND I DESERVE A REFUND for the difference between 2mb/s and 10mb/s since October 2013 till present!