Paid but not connected

Over the holiday period my account was not debited as per usual and suddenly I am in arrears. I was then cut off with abosultely no connection. I run a small business and my life is on my mobile so I am now ****ed off because I can be available to service my clients as efficiently as I would like. So naturally I am expecting to pay a double bill for Dec and Jan which I do on their self-service platform on which they claim as quick and easy. I paid on the 26th of Jan ( before my next due date). I don't call the service provider as I expecting to be re-connected automatically once the payment reflects but no re-connection. I then eventually call on Monday 29th Jan and spoke to a very nice lady and she said she can see I have paid, it reflects, but I am not reconnected. So I ask what must happen now? And she says she has escalated the matter and I will be connected in the next 24 hrs. I spoke to her at 8:30am and expected to be on the following day around that time but still no re-connection. It is now the 30th of Jan and I am still not connected. I am currently writing this message at a restaurant that has Free Wifi but it is still costing me to sit here. and I am frustrated as I am losing business as we speak. Telkom's slogan reads "Tomorrow starts today"... well my today is still waiting!!!