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VM
Virginia M

1 reviews | Active since May 2018

22 May 2018, 21:58

Paid but no service installed after 2months

On the 29th March I paid R700 for WiFi service installation at Centurion Telkom I waited close to 3weeks for my order when I called in was told my order is cancelled but couldn't provide a reason o went in store in April with the POP and they reordered another one two weeks went by same story I've been calling and sending emails all they can say is the matter is escalated yet they took my deposit, went in store once again and was told the matter and they reordered once again for the 3rd time I can't be going after them I'm in possession of all the communications, and payment made to them but I'm still not getting my order it's exactly 2months now. These people are ****** their call centre is of no assistance, the store manager is forever not available, I'm tired of being told case escalated yet nothing is done about it.

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Replies (3)
VM
Virginia M's update13 Jun 2018, 15:53
Reviewer Update
To date, nobody has made contact with me since I emailed the POP to ********** and when I call and follow up still nobody can pick up my order, they say it's cancelled despite me emailing through the POP.
VM
Virginia M's update26 Jun 2018, 19:10
Reviewer Update
It'd exactly a month since I sent Telkom a complaint on this site to show how useless they are to date nothing has been resolved proof of payments sent to ********** and ********** how difficult can it be to trace my order as you'll took my money
VM
Virginia M's update12 Jul 2018, 16:18
Reviewer Update
Bradley at Telkom how far are you'll with query to date nobody has gotten back to me I provided you'll with email addresses where POP was sent, I went in store and multiple times and this is the recent reference :Dear Customer,Kindly be advised that your complaint is still in progress,we will provide you with an update within 24-48 hours ARS:346636,Regards,Telkom. It's now two way pass SLA times and still waiting