PAID BUT NO SERVICE

Telkom disconnected my service saying I'm owing. They debited my account on 30 June 2022, so where was the money allocated to then? I call they confirm they debited and they see the money but some story that it was in collections. Why was it in collections? Different answers bacause I had to call since Thursday, 14 July, 15 July now 16 July. They all say they sent for reconnection. Everytime the turn around time is 5-24 hours. So since Thursday? How do they calculate the hours? Bad service in both consultants and network. They should just quit. I don't recommend telkom. Try vodacom at least they have coverage 😒 I'm gonna escalate to ICASA