tZ
tawanda Z

1 reviews | Active since Jun 2015

30 Jun 2015, 15:29

paid but have to wait for service to be activated

my LTE connection was closed because of a discrepancy in new banking details. <br> <br> Now TELKOM did a debit order on Thursday 25th but they have not activated the service till now. 30th now they have advised me i have to wait for new debt of show this on their end. which take 7 days. <br> <br> but for those 7 days i will not be having internet even though i have paid.<br> <br> I have called the call center for 3 or 4 times no escalation whatsoever or just to find out from service provider... Its supposed to be asap they are behaving like we are in Africa!<br> <br> I <br> <br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply30 Jun 2015, 16:32
Official
Hello tawandaz,

Thank you for making contact with us.

Please note we have sent you an email and will await your response so we can assist you further with this.

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Apologies for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team.
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